Should you have any issues with your website, you can submit a support ticket on our system anytime. If the issues require extra development effort, you may need to purchase paid support hours before we proceed with any changes requested in the ticket. “That means extra cost?” Yep, but worry NOT! We’ll review the ticket and estimate carefully to keep the cost low for you.
| Feature Included | Basic | Professional | Enterprise |
|---|---|---|---|
| Core & Database Backup | |||
| Incremental cloud Backups | Daily | Every 12 Hours | Every 6 Hours |
| Instant Backup Restore | |||
| Core Updates | |||
| Weekly Core Updates | |||
| Compatibility Check / Support | |||
| Safe Updates | |||
| Plugin Updates | |||
| Weekly Plugin Updates | |||
| Safe Updates | |||
| Security Check | |||
| Vulnerabilities & Malware Monitoring | |||
| Scheduled Web Trust Scans | |||
| Hacked Website Repair | $99/incident | No Fee | No Fee |
| Security Assessment & Checklist | |||
| Removal From Blacklists | |||
| Weekly Reports | |||
| Backup Reports | |||
| Core & Plugin Update Reports | |||
| Google Analytics Reports | |||
| Security Reports | |||
| Uptime Monitoring Reports | |||
| Optimisation Reports | |||
| Performance Reports | |||
| SEO Ranking Reports | |||
| Priority Support | |||
| Email Support | |||
| Support Tickets | |||
| Uptime Monitoring | |||
| Website Uptime Monitoring | |||
| Website Downtime Investigation & Fixes | |||
| Optimisation | |||
| Clear Unapproved Comments | |||
| Clean Up Post Revisions | |||
| Remove Spam Comments | |||
| Optimize Database Tables | |||
| Performance Check | |||
| Scheduled Performance Scans | |||
| Support Advanced Websites | |||
| Multisite Support | |||
| Multilingual Website Support | |||
| eCommerce Support | |||
| Membership Wesbite Support | |||
| Premium Plugins | |||
| Elementor Pro ($49/yr. value) | |||
| iThemes Security Pro ($199/yr. value) | |||
| Services Discount | |||
| Support Hours Discount | 5% | 10% | |
| Performance Tune up Discount | 5% | 10% | |
| Site Migration Discount | 5% | 10% | |
| Broken Link Monitoring | |||
| Scheduled Broken Link Checks | |||
| Broken Link Fixes | |||
| SEO Tracking | |||
| Google Analytics Monitoring | |||
| Keyword Rankings | |||
| Visibility Tracking | |||
| Ranking Timeline | |||
| Project Workspace | |||
| Version Control with Git | |||
| Collaboration Environment | |||
| Staging Environment | |||
| Dedicated Project Manager | |||