Email Support

Did you know that most consumers prefer email communications over all others? If that sounds like you, take comfort in knowing you can request support and assistance right from your mailbox through our dedicated email address.

Support Tickets

Should you have any issues with your website, you can submit a support ticket on our system anytime. If the issues require extra development effort, you may need to purchase paid support hours before we proceed with any changes requested in the ticket. "That means extra cost?" Yep, but worry…

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Feature Included Basic Professional Enterprise
Core & Database Backup
Incremental cloud Backups Daily Every 12 Hours Every 6 Hours
Instant Backup Restore
Core Updates
Weekly Core Updates
Compatibility Check / Support
Safe Updates
Plugin Updates
Weekly Plugin Updates
Safe Updates
Security Check
Vulnerabilities & Malware Monitoring
Scheduled Web Trust Scans
Hacked Website Repair $99/incident No Fee No Fee
Security Assessment & Checklist
Removal From Blacklists
Weekly Reports
Backup Reports
Core & Plugin Update Reports
Google Analytics Reports
Security Reports
Uptime Monitoring Reports
Optimisation Reports
Performance Reports
SEO Ranking Reports
Priority Support
Email Support
Support Tickets
Uptime Monitoring
Website Uptime Monitoring
Website Downtime Investigation & Fixes
Optimisation
Clear Unapproved Comments
Clean Up Post Revisions
Remove Spam Comments
Optimize Database Tables
Performance Check
Scheduled Performance Scans
Support Advanced Websites
Multisite Support
Multilingual Website Support
eCommerce Support
Membership Wesbite Support
Premium Plugins
Elementor Pro ($49/yr. value)
iThemes Security Pro ($199/yr. value)
Services Discount
Support Hours Discount 5% 10%
Performance Tune up Discount 5% 10%
Site Migration Discount 5% 10%
Scheduled Broken Link Checks
Broken Link Fixes
SEO Tracking
Google Analytics Monitoring
Keyword Rankings
Visibility Tracking
Ranking Timeline
Project Workspace
Version Control with Git
Collaboration Environment
Staging Environment
Dedicated Project Manager